How long will it take to receive my order?

We use Royal Mail as our selected courier for all orders placed through the store. 

UK orders will arrive within 14 days (usually 5-7 working days) from order confirmation.

International orders can take a little longer so please allow 20 working days from your order confirmation.


Last dates for shipping before Christmas

We recommend placing your orders as soon as possible to avoid any disappointment but please see below our last dates for shipping across the world to ensure delivery before Christmas.
Last dates of posting for 2020 may be impacted by on-going Covid-19 related events, including for international mail deliveries. 
Friday 18th December

Friday 4th December - Australia / New Zealand, Africa, Asia, Canada, Central and South America, Far East and Middle East
Friday 11th December - USA, Eastern Europe (inc Poland, Italy, Finland, Sweden, Greece, Czech republic)
Wednesday 16th December - Rest of Europe

Can I cancel my order?

You may cancel your order at any time prior to receiving your shipping confirmation. Please email sales@eddieizzardstore.com quoting your order reference. Once an order has been shipped, you will need to return your order for a refund.

Can I return my order? 

To be eligible for a return, please contact sales@eddieizzardstore.com within 30 days of receiving your order and include the following -

  • Name
  • Order number 
  • Reason for return
  • Email address used when placing the order

The item must be unused and in the same condition that you received it. It must also be in the original packaging.

A credit will automatically be applied to your credit card or original method of payment, within 5 working days.

You will be responsible for paying for your own shipping costs for returning your item so it's important to keep proof of postage. Delivery costs are non-refundable (this does not apply for faulty items where a full refund will be issued).


Returns can take up to 28 days to be processed so please bear this in mind before contacting sales@eddieizzardstore.com.


Can I exchange my order?

Unfortunately we are unable to exchange items ordered through the store. Please follow the above Returns Procedure so that we can arrange a refund for the unwanted item(s).


I have received a wrong/faulty/damaged order?

Please contact sales@eddieizzardstore.com detailing the issue along with a photo of the item(s) and include your name, order number and email address. One of our representatives will investigate and contact you within 48 hours.